Software Trainer

Company Description

Proactis is a leading Source-to-Pay software solution provider for mid-market organisations across a range of service-led industries.

Proactis’ end-to-end modular platform enables customers to control spend and manage supply-chain risk; improve compliance and governance of their purchasing activities; reduce the cost of goods and services; and deliver efficiencies, all through process digitisation and automation.

Proactis’ value-led proposition is the perfect partner for your ERP to maximise wider control, visibility and efficiency.  Our modular approach supports mid-market resources, budgets and priorities, is easy to implement and use for rapid access to long-lasting benefits, and is supported by direct local customer service throughout our relationship.

Proactis serves a rapidly growing client base of over 1,100 corporate and public sector organisations and 2 million suppliers, with over 3 million users in 100+ countries across the UK, Europe, North America, New Zealand and Australia

Job Description

The Software Trainer is responsible for developing and delivering effective training courses and programs to help employees and customers to fully adopt our software products. You will be passionate about technology and will work closely with internal teams to understand new solution features and updates, create training materials (including e-learning content), and conduct online training sessions that proactively engage the recipients. The role also includes assessing learning needs and adapting training content to various audiences, ensuring users are equipped with the knowledge and skills to maximize the customer use of our software/solution capabilities and to deliver high levels of customer value realisation.

Key Accountabilities/BAU Objectives:

• Deliver engaging live and virtual training sessions for diverse audiences. 
• Develop and maintain high-quality, interactive e-learning training content tailored to diverse learning needs.
• Tailor training programs to industry-specific use cases and individual learner roles.
• Keep training materials updated with the latest product developments and aligned with company standards.
• Act as a subject matter expert on Proactis products, ensuring training reflects practical applications.
• Contribute to the achievement of the company’s OKRs by supporting the design, delivery, and ongoing evaluation of an effective training program.

Top 5 Professional Skills / Qualifications / Experience:

• Minimum 3 years of proven experience in delivering software training to diverse audiences (customers and internal teams).
• Strong ability to create e-learning content, video tutorials, and interactive training materials.
• Proficiency in using MS Office and content editing tools (e.g., Camtasia, Adobe Captivate, Snagit) to create engaging and professional training materials.
• Proficiency in tailoring content for varied skill levels and roles.
• Familiarity with the latest trends in software training and educational technologies.

Top 5 Behaviours / Core Values

• Adaptability: Quickly adjusts to evolving product features and audience needs.
• Collaboration: Works effectively with internal teams to align training with company goals.
• Customer Focus: Prioritizes user satisfaction and applicability of training content.
• Continuous Improvement: Seeks feedback and integrates it into training updates.
• Communication: Clearly conveys information, adapts messaging to diverse audiences, and fosters open dialogue.